Returns & Exchanges

Returns & Exchanges

We offer returns and exchanges under specific conditions outlined below.

Made-to-Order & Pre-Order Items

Items that are made to order or purchased through pre-order are final sale.

Due to the nature of our production process, we do not accept returns or offer refunds on these items.

However, we are happy to offer a size exchange, subject to availability.

In-Stock Items

For items purchased from available stock, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unworn, unused, and in original condition
  • Returned in original packaging
  • Accompanied by proof of purchase

To initiate a return, please contact us at:
market.stef@gmail.com

Returns sent without prior approval will not be accepted.

Exchanges

We offer size exchanges for all eligible items.

If you are unsure about sizing, we recommend reviewing our Size Guide or contacting us before placing your order.

Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect.

We will evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

  • Made-to-order items
  • Pre-order items
  • Customized or modified products
  • Sale items
  • Gift cards

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU regulations.

However, this does not apply to made-to-order or customized items, which remain final sale.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
market.stef@gmail.com